Terms and Conditions

Flooring King Online has a 15 year limited product warranty

Flooring King Online, Inc. (“We”) guarantees that in a dry residential indoor setting, your floor:

  • Will not stain from normal household consumable items such as food or drink.
  • The melamine wear layer will not wear through.
  • Will not fade in color due to normal natural sunlight or household lighting.
  • Will resist water damage from normal household actives when removed promptly and when installed in accordance with provided installation instructions for “Kitchens, Bathrooms, Laundry Rooms, and any other areas susceptible to moisture” and is installed properly in accordance to our installation instructions.
  • Proper installation includes, but is not limited to, performing a moisture test to determine if excessive moisture exists in the subfloor and use of a proper polyethylene film vapor barrier barrier on concrete floors or concrete floor covered with tiles, along with proper use of silicone sealant.

WHAT WILL WE DO IF ANY OF THE ABOVE LISTED THINGS HAPPEN? If you make a claim within the warranty period and follow our servicing procedures, we will, at our option, either provide material to repair the defective area or replace the floor during the first thirty (30) days.

EXCLUSIONS

This warranty does not apply to flooring that has been put to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes, but is not limited to water damage from plumbing, storm or flood, damage from smoke, fire or other casualty events; damage caused by negligence, improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residential environment. The damage to the product must be evident and must not be the result of abusive abnormal conditions or accident, such as but not limited to, damage of mechanical nature, sever impact or scratches (caused by dragging objects or furniture) or cutting the feet of furniture must always be covered with appropriate protective material. Chairs, sofas, or furniture with castors must be fitted with soft rubber wheels, and adequate protective cast sups must be put under this furniture.

This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or strains as a result of chemical or industrial products (Other than recommended cleaning products.)

This warranty excludes damage caused by water, including but not limited to natural disasters (i.e. floods), naturally occurring conditions/accidents (i.e. appliance and plumbing failure), urine or standing water (water that remains on the floor longer than 30 minutes).

This warranty excludes damage caused by water or moisture trapped beneath the floor due to improper sub-flooring or underpayment including but not limited to damage from hydrostatic pressure (Water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture being below the floor.

This warranty excludes damage caused by moisture left on the floor (or on or around the skirting boards, wall base or profiles), cleaning that is too wet and or the use of inappropriate cleaning products. Prolonged water exposure could damage your laminated flooring.

This warranty is issued to the original retail consumer and is not transferable. The limited warranty applies only when the affected area is visible and covers a flooring area greater than one square inch. Proof or purchase in the from of a sales receipt or other establishing document is required when requesting warranty service. We reserve the right to investigate, asses, and validate reported claims by, among other things, requesting samples from you for technical analysis and performing an inspection of the flooring and installation location.

Under no circumstances will Flooring King, Inc. be responsible for any loss of time, inconvenience, expenses, costs or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made. By this we mean any loss, expense, or damages other than to the flooring itself that may result from a defect in the flooring. Further, under no circumstances will our liability arising out of or relating to the installation of your flooring exceed the total sum paid by you for the installation services at issue. There are no implied warranties, including the implied warranties or merchant-ability and fitness for a particular purpose, extending beyond there terms of these limited warranties.

This warranty is given by Flooring King Online, Inc. only. Any action or claim against any Flooring King Online, Inc. arising under or relating to this Warranty shall be made only against such party as a corporation and any liability relating thereto sell be enforceable only against the assets of such party and not against any officers, directors, shareholders, employees or agents of Flooring King Online Inc.

HOW TO MAINTAIN YOUR WARRANTY

Boards installed with visible defects are not covered under this warranty. Accordingly, before installation, you should examine all boards to ensure they are satisfactory. If any boards are unacceptable due to color, finish, mixing, or any other reason, it is up to you to determine whether the installer should use them, hide them in areas like closets, trim off the imperfection, or not install them at all.

You should plan on being present during installation to ensure that all required procedures are completed and boards with visible defects are not installed. It is important to inspect individual boards and to frequently step back to observe the “whole picture” before installation is complete.

WARRANTY APPLIES TO PRODUCT ONLY

Flooring King Online, Inc. does not provide any installation services and therefore does not provide any warranty for installation. Flooring King Online, Inc. is solely responsible for the material and not the labor, workmanship or installation provided by your contractor/installer.

BY ACCEPTING THIS AGREEMENT, YOU UNDERSTAND THAT ALL SALES ARE FINAL AFTER 30 DAYS, NO REFUNDS AFTER 30 DAYS, NO EXCHANGES AFTER 30 DAYS. IF A CHARGE BACK IS ATTEMPTED ON THE SALE, YOU UNDERSTAND THAT Flooring King Online, Inc. CAN CLAIM THE MATERIAL BACK AND PLACE A MECHANICS LIEN ON MY PROPERTY UNTIL PAYMENT IS MADE.